This Privacy & Cookies Notice (“this Notice”) explains what personal data we collect, why we collect it, when we share it, and how we store and protect it. It also explains how to manage communications from us and how to exercise the rights you may have over your personal data when you use our services, including visiting our website at https://www.viveraconsultancy.com or any website that links to this Notice. Your use of our website is also subject to our Terms of Service.

We may update this Notice to reflect changes in our practices or in applicable law. If we make a substantial or material change, we will post a notice on our site.

Questions or concerns? Reading this Notice will help you understand your privacy rights and choices. We are responsible for deciding how your personal information is processed. If you do not agree with our practices, please do not use our website. If you have any questions, contact us at info@viveraconsultancy.com.

1. What information do we collect?

Information you provide to us. We collect personal data when you choose to give it to us. For example, you may provide:

• Your email address, country of residence, and areas of interest, if you sign up to receive newsletters or updates from us.
• Your contact details and any personal data you include if you email us, message us, meet us at events, or contact us through our website.
• Any personal data contained in proposals, articles, feedback, comments, messages, photos, videos, or other content you submit to us.

Please do not share more personal data than is necessary. Providing this information is always your choice. However, some functions (such as subscribing to a newsletter, applying for a job, or registering for an event) require certain data, so choosing not to provide it may limit your ability to use those functions.

We do not process sensitive personal information (for example, racial or ethnic origin, sexual orientation, or religious beliefs), and we do not collect personal information about you from third parties.

Information collected automatically. When you visit our website, we automatically collect certain technical information that does not identify you by name. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, approximate location (inferred from your IP address), and information about how and when you use our site. We use this information mainly to keep our site secure and functioning, and for internal analytics and reporting. This includes:

• Log and usage data: service-related, diagnostic, and performance information our servers automatically record, such as your IP address, browser type, pages and files viewed, actions taken, and error reports.
• Device data: information about the computer, phone, or tablet you use to access our site, such as IP address, device identifiers, browser type, operating system, and system settings.

We do not collect precise (GPS-level) geolocation data.

2. How do we process your information?

We process your information to provide, improve, and administer our services, to communicate with you, to maintain security, and to comply with the law. Specifically, we process personal information to:

• Deliver our services and respond to your requests.
• Respond to inquiries and provide support, including resolving any issues you may have.
• Send administrative information, such as changes to our terms and policies.
• Send marketing and promotional communications, where you have opted in. You can opt out at any time (see Section 9).
• Protect an individual’s vital interests, such as to prevent harm.

We may process your information for other purposes only with your prior explicit consent.

3. What legal bases do we rely on? (EU / UK visitors)

If you are located in the EU or UK, the General Data Protection Regulation (GDPR) and UK GDPR require us to explain our legal bases for processing your personal information. We rely on the following:

• Consent. We may process your information where you have given us permission for a specific purpose. You can withdraw your consent at any time.
• Performance of a contract. We may process your information where necessary to fulfil our contractual obligations to you, or to take steps at your request before entering into a contract.
• Legitimate interests. We may process your information where reasonably necessary to pursue our legitimate business interests (for example, to support our communications and improve our services), provided those interests do not override your rights and freedoms.
• Legal obligations. We may process your information where necessary to comply with the law, cooperate with a regulator or law enforcement body, or exercise or defend legal claims.
• Vital interests. We may process your information where necessary to protect your vital interests or those of another person.

Canada visitors. If you are located in Canada, we process your information based on your express or implied consent. You may withdraw your consent at any time. In limited circumstances permitted by law, we may process information without consent, such as for fraud detection and prevention or where required to comply with a legal request.

4. When and with whom do we share your information?

We do not sell your personal information, and we do not share it for advertising purposes. We may share it in the following limited situations:

• Service providers. We may share information with third parties who perform services on our behalf (for example, website hosting or analytics), under written contracts that require them to protect it.
• Business transfers. We may share or transfer information in connection with a merger, sale of assets, financing, or acquisition of all or part of our business.
• Legal requirements. We may disclose information where required to comply with the law or a valid legal request.

5. Do we use cookies and tracking technologies?

We use a limited number of cookies and similar technologies. Some are strictly necessary to operate our site, maintain security, and remember your preferences. These do not require your consent.

We also use Google Analytics to understand how visitors use our site. Because analytics cookies are not strictly necessary, we ask for your consent before setting them, and you can change your choice at any time through our cookie banner or your browser settings. You can also opt out of Google Analytics directly at tools.google.com/dlpage/gaoptout. For more information, see Google’s Privacy & Terms page.

You can set your browser to remove or reject cookies. If you do, some features of our site may not work properly.

6. How long do we keep your information?

We keep your personal information only for as long as necessary for the purposes set out in this Notice, unless a longer period is required or permitted by law (for example, for tax or accounting purposes). For instance, we keep newsletter data until you unsubscribe, and inquiry data for as long as needed to handle and follow up on your request.

When we no longer have a legitimate need to process your information, we will delete or anonymize it. Where that is not immediately possible (for example, because it is held in backups), we will securely store and isolate it until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and any transmission is at your own risk.

8. Do we collect information from minors?

We do not knowingly collect information from, or market to, children under 18 (or the equivalent age of majority in your jurisdiction). By using our site, you confirm that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of our site. If we learn that we have collected information from someone under 18, we will take reasonable steps to promptly delete it. If you believe we may hold such information, please contact us at info@viveraconsultancy.com.

9. What are your privacy rights?

Depending on where you live, you have rights over your personal information. Below is a summary; these rights are not absolute and may be limited by applicable law.

EU, UK, Switzerland, and Canada. You may have the right to: access and obtain a copy of your personal information; request correction or erasure; restrict or object to processing; request data portability; and not be subject to solely automated decisions that produce legal or similarly significant effects. To exercise these rights, contact us using the details in Section 11.

If you are in the UK and are unhappy with how we have handled your information, you can complain to us directly and to the Information Commissioner’s Office (ico.org.uk/make-a-complaint). If you are in the EEA, you may complain to your local data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing consent. Where we rely on your consent, you may withdraw it at any time by contacting us. This will not affect the lawfulness of any processing carried out before withdrawal.

Opting out of marketing. You can unsubscribe at any time using the link in our emails or by contacting us. We may still send you necessary service-related messages.

Cookies. Most browsers accept cookies by default. You can set yours to remove or reject them, though some features may then not work.

If you have questions about your rights, email us at info@viveraconsultancy.com.

10. Controls for Do-Not-Track features

Most browsers offer a Do-Not-Track (“DNT”) setting. Because there is currently no finalized industry or legal standard for recognizing DNT signals, we do not respond to them at this time. California law requires us to disclose this. If a standard is adopted in future, we will update this Notice accordingly.

11. Do United States residents have specific privacy rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, delete, and obtain a copy of the personal information we hold about you, and to withdraw consent. These rights may be limited by law.

Categories of personal information we collect. In the past twelve months, we have collected the following categories:

Category	Examples	Collected
A. Identifiers	Name, email, postal address, IP address, online identifier	Yes
B. California Customer Records information	Name, contact details, employment history	Yes
C. Protected classification characteristics	Age, race, gender, national origin	No
D. Commercial information	Transaction and payment history	No
E. Biometric information	Fingerprints, voiceprints	No
F. Internet or network activity	Browsing and usage data, interactions with our site	Yes
G. Geolocation data	Precise device location	No
H. Audio/visual information	Recordings created in our business activities	No
I. Professional or employment information	Business contact details, work history, qualifications (if you apply for a job)	Yes
J. Education information	Student records	No
K. Inferences	Profiles created from the above	No
Sensitive personal information	(as defined by law)	No

How we use and share it. We use this information as described in Sections 1 and 2, and share it only as described in Section 4. Using your information for internal purposes such as improving our services is not “selling.”

We have not sold or shared personal information for a business or commercial purpose in the past twelve months, and we do not intend to sell or share it in the future.

Your rights. Depending on your state, you may have the right to: know whether we process your data; access it; correct inaccuracies; request deletion; obtain a copy; opt out of any sale, sharing, or targeted advertising; and receive information about the third parties to whom we disclose data. You also have the right not to be discriminated against for exercising these rights.

How to exercise your rights. Contact us at info@viveraconsultancy.com. You may use an authorized agent, who must provide valid proof of authorization. We will verify your identity before acting on your request, and may ask for additional information for that purpose.

Appeals. If we decline to act on your request, you may appeal by emailing info@viveraconsultancy.com. We will respond in writing with our reasons. If your appeal is denied, you may submit a complaint to your state attorney general.

12. Do we make updates to this Notice?

Yes. We may update this Notice from time to time to stay compliant with relevant laws. The updated version will be indicated by a revised date at the top. If we make material changes, we will notify you by prominently posting a notice on our site. We encourage you to review this Notice periodically.

13. How can you contact us about this Notice?

If you have questions or comments about this Notice, or wish to exercise your rights, you may contact us at:

Vivera Social Innovation Consultancy, LLC

Bellevue, WA, United States

Email: info@viveraconsultancy.com

14. How can you review, update, or delete your data?